Returns & Exchanges

Hi girls!

My promise to all of you is 100% original products from USA only so I am offering a 100% money back guarantee on originality. You'll receive all your money back if you ever receive a fake product. Trust me, that's never going to happen! 😍

Since the nature of products is very personal and of no use after opening, and especially after COVID-19 situation, I have a strict NO RETURN & NO EXCHANGE policy, which means you cannot request a return on your purchase unless damaged in transit. In case of damage, please contact me on WhatsApp at +92-333-2961454 or email at pk.heygirl@gmail.com with screenshots the same day you receive your order.

I hope you'll understand the reason of this policy as you personally would not like to receive a product that has been touched or opened or returned by someone else. I guarantee 100% original and completely new products to all the customers and so this policy ensures that everyone will always receive 100% NEW and not-opened products from my website.

You can always contact me on WhatsApp or Email for any questions at pk.heygirl@gmail.com.

Damages and issues 
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Refunds 
In case of exceptions and damages during transit, I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time to process and post the refund but I will never ignore or block you in any case whatsoever.

Pre-orders
Since the nature of pre-order is that I purchase a specific product specifically and especially for you (customer) only, there is a strict NO RETURN & NO EXCHANGE policy, which means you cannot request a return on your pre-order. I take 50% non-refundable advance on every pre-order and if for any reason whatsoever, you (customer) fail to accept the product and pay the balance amount, please do not expect return of the amount since there is no way I can send the pre-ordered product back to USA. I really appreciate all your trust and understanding on this matter.